Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Return Policy & FAQs

14 Day Hassle-Free Returns

If your item was ordered within 14 days, you can receive a full refund. Otherwise, you will receive store credit.

All returned bicycles are subject to a restocking fee. 

100 Day Returns

We accept returns of items for store credit that are like-new and in original packaging that have been ordered within 100 days.

All returned bicycles are subject to a restocking fee

1-2 Weeks to Process

From start to finish-line, please give your refund 7-14 days to find its way back to you.

Shipping Damage 

Did your bike arrive damaged?! No need to return your whole bike, just shoot us an email to help@purecycles.com with your PF order number and picture of the damaged parts and we can get those new parts all sent out for you. If professional installation of replacement parts is required, please send us the receipt from the shop and we can reimburse you for the cost to your original form of payment used on the order.

Packaging

You're responsible for repackaging any items received such that they arrive in the same condition they're received.


Restocking Fee

All bicycles returned will have a $40 restocking fee deducted from the refund

What items are returnable?

  • Like-New items in original packaging that were purchased in the last 100 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value
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